STORE POLICY

Things You Need to Know

Returns

All customers have up to 30 days to return their purchase, as per your statutory rights, provided it is returned in the original packaging with the original invoice. The item(s) must be unused, and are subject to inspection to ensure this and returned at the customers expense. Once the item(s) are received and confirmed, a full refund will be offered for the goods. Alternatively, we are happy to swap any unwanted item(s) for an item of the same value if specified, however this may be subject to additional postage charges.

Delivery

Delivery processing time

All orders are processed within 2-3 business days. Orders are not processed or delivered on weekends or holidays.

If we are experiencing a high volume of orders, deliveries may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the delivery of your order, we will contact you via email or telephone.

Delivery rates & delivery estimates

Charges for your order will be calculated and displayed at checkout.

Delivery method Estimated delivery time Delivery cost
Royal Mail 2nd Class 3-5 business days £3.60 (free on orders over £50)
Royal Mail 1st Class 2 business days £5.50

Delivery delays can occasionally occur.

International Delivery:

Unfortunately at this time we are unable to deliver outside Great Britain.

Damages and losses

The Wool Shack is not liable for any products damaged or lost during delivery. If your order is damaged when you receive it, please contact us for the tracking number, then contact the carrier (Royal Mail) to make a claim.

Please save all packaging materials and damaged goods before making a claim.

What data do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect it?

To provide and operate transactions
To provide our Users with ongoing customer assistance and technical support
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we use and store your info?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How will we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies?

Not Yet Available.

How can you withdraw consent?

If you don’t want us to process your data anymore, please contact us at thewoolshackmalvern@hotmail.com or send us mail to: 120 Worcester Rd, Malvern, WR141SS.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at thewoolshackmalvern@hotmail.com or send us mail to: 120 Worcester Rd, Malvern, WR141SS.

Store Policies: Store Policies